Refund policy

Last updated: October 2026. This Refund Policy applies to paid subscriptions activated through VANTA IPTV.

Free trial

A free trial (typically 1–24 hours) is offered so you can test picture quality and channel selection before paying. The trial itself is free and non-refundable because no payment is taken.

How to request a refund

Contact support within 48 hours of activation. Tell us what failed, include the device model and a short description or screenshot. Use WhatsApp, Telegram or support@vantaiptv.com.

When we refund

We refund the unused portion of a paid period when: (1) we cannot deliver a working line on a device we confirmed as supported, or (2) a verified technical fault on our side prevents normal use and we cannot fix it within a reasonable time. Network / processor fees charged by PayPal, card companies or crypto networks may not be returned.

When we do not refund

No refund is due when: a title or channel is missing after you were told lineups can change; you use an unsupported or unapproved device; you share the login or violate the Terms of Service; the request is made after the 48-hour window without a valid technical reason; or the issue is caused by your internet connection, VPN or local player settings that we cannot control.

Reseller credits

Unused credits remaining in a reseller panel do not expire and are not automatically refunded. Specific credit refunds are handled case-by-case on WhatsApp.

Processing

Approved refunds are returned by the same method used for payment where possible. Processing time depends on the payment provider (usually a few business days).